Data Protection Policy

Kela Ghar Privacy Policy — Your Data, Your Rights

Everything about how your personal information is collected, stored, and kept secure is clearly explained here. We believe transparency is the foundation of trust.

Last Updated: January 2026

Your data is protected with SSL 256-bit encryption

SSL 256-bit GDPR Ready

Our Privacy Commitment

What we ensure to protect your information

End-to-End Encryption

All your personal and financial information is secured with SSL 256-bit encryption, ensuring bank-grade security.

Never Sold to Third Parties

Kela Ghar never sells your information to advertisers or third parties. Your data belongs to you.

Minimal Data Collection

We only collect information that is strictly necessary to operate our services. Nothing more.

You Are in Control

You have the right to view, correct, or request deletion of your information at any time.

Retention for a Defined Period

Data is automatically deleted once it is no longer needed. We do not retain it beyond what is legally required.

Immediate breach notification

In the event of a data security incident, we will notify affected members within 72 hours.

1

What Information We Collect

Kela GharSome information is collected when you create an account on - and use our services. This information is used to provide you with a better and more secure experience.

Information You Provide Directly

Information you provide directly when registering or using our services:

Type of Information When It Is Collected Why It Is Needed
Full Name At the Time of Registration Identity Verification
Mobile Number At the Time of Registration OTP & Communication
Email Address At the Time of Registration Sending Notifications
National ID Card During KYC Verification Legal Compliance
Payment Information At the Time of Transaction Deposit/Withdrawal

Automatically Collected Information

When you use the site, certain information is collected automatically:

  • IP Address & Device Type
  • Browser & Operating System Information
  • Time spent on each page of the site
  • At Login & Logout
  • Gaming Activity & Betting History

This information does not directly identify any individual, but helps improve the platform's security and quality of service.

2

How Your Information Is Used

Kela Ghar We use collected information only for specific, legitimate purposes and never for anything beyond that.

Service Operations

To complete account creation, login, deposit, and withdrawal processes.

Identity Verification (KYC)

To verify identity for legal compliance and fraud prevention.

Ensuring Security

To detect and prevent suspicious activity and keep your account secure.

Customer Support

To resolve issues, handle complaints, and communicate with you.

Personalized Experience

To recommend promotions and games tailored to your preferences.

Legal Compliance

To meet the requirements of government regulatory authorities.

Kela Ghar Never sells your information to advertisers or marketing companies for any purpose.

3

Data Storage & Security

To keep your information secure Kela Ghar Using the latest industry-standard technology.

Security Measures

  • SSL 256-bit Encryption: All data transfers occur through encrypted channels.
  • Secure Data Centers: Data is stored on secure servers that meet international standards.
  • Regular Security Audits: An external team of experts regularly audits our systems.
  • Limited Access: Only authorized personnel have access to specific data.
  • Two-Factor Authentication: OTP is required for sensitive operations.

How Long We Keep Your Data

  • Active account data: retained for as long as your account remains active.
  • Transaction records: retained for up to 5 years as required by law.
  • After account closure: essential data is retained for up to 2 years.
  • After marketing consent is withdrawn: contact information is removed immediately.
4

Who Your Data Is Shared With

Kela Ghar In limited cases, information may be shared with third parties — but your protection is always ensured in every instance.

Who We Share With Why We Share It Security Measures
Payment Processors To process transactions PCI-DSS Compliant
KYC Verification Services To verify identity Contractual Confidentiality
Government Authorities Legal Obligations Only upon court order
IT Service Providers Platform Maintenance NDA Signed

Your information is not shared with any parties outside the list above. No data is shared with advertisers or marketing agencies.

5

Cookies & Tracking Technologies

Kela Ghar When you visit the site, certain cookies are stored in your browser to make your experience smoother and easier.

Cookie Types

  • Essential Cookies: To maintain your login session. These cannot be disabled.
  • Performance Cookies: To monitor site speed and performance.
  • Preference Cookies: To remember your personal preferences, such as language and theme settings.
  • Analytics Cookies: To analyze site usage and improve the user experience.

You can disable non-essential cookies from your browser settings. However, some features of the site may not function as a result.

6

Your Rights

You have full ownership and control over your own data. Kela Ghar These rights are respected.

Right to Access

You may request to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Deletion

Under certain conditions, you may request that your information be deleted.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Data Portability

You may request a download of your information in a portable format.

Withdraw Consent

You can withdraw your consent to marketing communications at any time.

To exercise these rights, contact our support team. Requests are typically responded to within 30 business days.

7

Protection of Minors

Kela Ghar- services are available to users aged 18 and above only. We do not collect or store information from minors.

  • Age is verified at the time of registration.
  • Any minor's account that is identified will be closed immediately.
  • We never knowingly collect information from minors.
  • If you believe your child's information may be in our system, please contact us.

If anyone under 18 creates an account and this is confirmed, all their information and account will be permanently deleted.

8

Contact & Complaints

Contact us for any questions, requests, or complaints regarding our Privacy Policy:

  • Email: privacy@kelaghar.com
  • Support Email: support@kelaghar.com
  • Live Chat: Via the chat button at the bottom right of the site
  • Response Time: Up to 30 business days (typically within 7 days)

This Privacy Policy was last updated in January 2026. Any future changes will be posted on this page.

Privacy FAQs

Simple answers to the most frequently asked questions

Yes, completely safe. Your NID information is stored with SSL 256-bit encryption. Only a limited number of authorized staff can access it, solely for KYC verification purposes.

No, never. We do not sell your personal information to third parties under any circumstances. This is against our core principles.

Most data is deleted after account closure. However, transaction records are retained for up to 5 years and core account information for up to 2 years, as required by legal obligations.

Email our support team or let us know via Live Chat. Information is typically updated within 7 business days. Changes to KYC-related details may require re-verification.

Yes, you can opt out at any time. Every marketing email includes an Unsubscribe link. You can also contact support to have marketing communications stopped immediately.

Enjoy gaming in a safe environment

Your information is completely secure at Kela Ghar. Register now and join Bangladesh's safest gaming platform.

SSL Encrypted Data Is Never Sold Your Controls
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